The Respondent’s handling of the appeal was shambolic. Mr Deen stated in
his letter of 7 August 2019 that he would “undertake a complete review of the
entire process leading to the decision to provide notice to you by reason of
redundancy”. When giving his evidence, Mr Deen’s attention was drawn to the
question asked of him by the Claimant in their meeting on 25 February 2019
as to the procedure he was following. Mr Deen asserted that, while he could
not now remember what his understanding of the procedure was, nonetheless
at the time he believed that he understood the procedure being followed. We
did not find that convincing. We were left with the impression that Mr Deen had
no understanding of what, if any, redundancy procedure was being used to
effect the dismissal of the Claimant. Mr Deen had not read properly the emails
which the Claimant had sent or, if he had, he had failed to investigate ahead of
the meeting and address the legitimate concerns she had raised. He did not
conduct a complete review. The review he conducted amounted to no more
than inviting the Claimant to present reasons as to why a different decision
should have been reached in preference to the decision that was made. He
did not even know how many employees the Respondent had. As the person
appointed on the advice of external solicitors to hear the appeal against
dismissal, it fell to him to make the decision on the appeal. However, the
pertinent decision on the appeal was made by the same external solicitors
after he had reported to them.