Jennifer Mak

Jennifer Mak has carved a niche for herself as the operational heart of Gowling WLG's Toronto office, assuming the mantle of general manager. Her responsibilities span a broad spectrum, ensuring the smooth functioning of non-legal domains such as human resources, marketing, finance, office operations, knowledge management, and the oversight of the physical premises.

Bringing a wealth of experience from her 18-year tenure at PwC Canada, Jennifer's career trajectory is marked by a series of significant roles, showcasing her ascent through the ranks. Notably, she served as the chief of staff for both the national managing partner of markets and the CEO, in addition to her duties as the secretary to the PwC Canada Partnership Board. During her time there, Jennifer was instrumental in spearheading strategic projects across the nation, aimed at bolstering business expansion and fostering a culture of employee engagement.

Before her pivotal role at Gowling WLG, Jennifer dedicated her expertise as the chief operating officer of a notable mid-sized accounting firm in Toronto, further solidifying her credentials in operational excellence.

Jennifer's academic background is as impressive as her professional journey, with a bachelor of commerce degree from the University of Toronto. She holds dual certifications as a Chartered Professional Accountant (CPA, CA) and a Project Management Professional (PMP), underscoring her multifaceted expertise in both finance and project management.

Her career milestones include a transformative period at Zeifmans LLP, where she served as Chief Operating Officer from 2020 to 2022, directly preceding her current role. Jennifer also contributed to her community through her involvement with Central Toronto Youth Services (CTYS), where she served on the Board of Directors as Treasurer from 2019 to 2022, demonstrating her commitment to giving back.

Jennifer's rich career history, beginning in 2002 at PwC Canada, includes roles that span from Audit Manager to Director of Strategy and Operations in the CEO's office, each position building upon the last to create a solid foundation of leadership and strategic insight. Her educational achievements in 2005 as a Chartered Professional Accountant and in 2017 as a Project Management Professional further attest to her dedication to continuous learning and professional development.

In her current role at Gowling WLG, Jennifer Mak leverages her extensive experience and educational background to lead a diverse range of operational functions, ensuring the Toronto office not only runs efficiently but also fosters an environment conducive to growth, innovation, and employee satisfaction.