After my father passed away, the named executors had calls with the solicitor and were told they could simply refuse the role. I later found out they were supposed to formally renounce. When I pointed this out, one executor discovered they were never officially appointed, while the other was promised a renunciation form that never arrived.

For weeks, the solicitor repeated they were “waiting for executor instructions,” even after I explained one was waiting on the form. Only when I mentioned the Legal Services Board did they reply—saying the same thing again. I suggested they contact the executors by tracked mail, but instead they abruptly closed the file.

Seven months later, everything remains unresolved. Truly unprofessional service.

HANNAH KATIE LILLY FINNEGAN

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