Are you looking into Toronto Star lawsuits? I believe that there will be a number of small claims filed against the Toronto Star for their unauthorized use of credit cards. We have read a number of complaints online about people that tried to cancel their “trial” membership, but couldn’t.
As an experiment, we decided to sign up for a free one month trial, and then try to cancel. Our experiences “undercover” are reflected in this article. If you decide you want to file a lawsuit in the small claims court in Toronto against a company for unauthorized use of your credit card, contact us. We have lawyers and paralegals that can help you. Fill out the form on the side of this page.
If the issue is severe enough, you might even want to file a claim in Superior Court. You might be able to get a decent settlement out of it.
Before we get into the Toronto Star story, let me say that I know the media are struggling. Many newspapers have gone under, and the media is struggling to bring in revenue. But any business model that is built on dishonesty is a short term plan.
Below you can see the complaint we filed with the Ontario Better Business Bureau. Instead of leaving bad reviews, you can file complaints with the BBB. Many companies take their rating on the BBB website seriously.
Dispute Resolution Locations
Signing Up For The Toronto Star Free Trial
On 2020-07-05, I emailed the Toronto Star saying that I wanted to cancel my subscription before I was charged. I was on a trial.
On 2020-07-06, I heard back from the Toronto Star. They asked why I wanted to cancel. I provided an answer on the same day. The Toronto Star then said I had to call in to cancel, and they couldn’t do it by email. I pointed out that that is not legal.
On 2020-07-09, I sent the following email to the Toronto Star “I just called to cancel my subscription. I spoke to a salesperson in India who kept trying to convince me to keep my account. I asked three times to cancel my account. I’m unsure if he did it or not. If my card gets charged I will file a lawsuit against the Toronto Star. I’m super unimpressed.”
It was true that the salesperson refused to respond when I said three times that I wanted to cancel my account. He kept telling me about the benefits of a subscription.
There was no reply to this email.
On 2020-08-03, I sent another email to the Toronto Star “My credit card was charged on Jul 19, 2020. The Toronto Star has now committed fraud by charging a credit card without authorization. Please forward this email to your legal department, as I plan to file a Superior Court action against the Toronto Star.”
There was no reply.
I again emailed Toronto Star on 2020-08-27 “No, I have already canceled three times. Both on the phone and by email. Take off my subscription immediately or I will fill a claim with the courts.”
Despite my canceling multiple times, via email and phone, the Toronto Star again charged my card in August 2020.
Toronto Star Response
We appreciate the time taken to cancel this subscription. We have reviewed all of the material for us to improve our quality of contact. The rep that took the initial call did not stop the account after the free period was over in spite of informing the customer to use the final 7 days of the subscription. There was no excuse for that and the rep will be coached and retrained. When contacted by e-mail to discontinue a service we prefer to speak to a customer to understand more about why and how we can improve. The response that we can not stop by e-mail was not appropriate and steps will be taken with our team to answer e-mail more appropriately. There were two charges placed on the credit card which have since been reversed and credited back to the card. We will not provide any allowance for time spent on dealing with the issue on phone or e-mail. We sincerely apologize to the customer for the manner in which he was treated. We strive to do better.
Read more about Canadian law below:
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Toronto Star Lawsuits For Unapproved Credit Card Billing
As you can see below, a common complaint with the Better Business Bureau relates to the Toronto Star’s billing process. I enjoy the writing of their journalists, however, I believe there is a problem with their business model. Media companies must find a better way to bring in eyeballs and revenue. Cutting costs by laying off journalists, the way that Postmedia has, is also not the right way to get to profitability.
In conclusion, if you are struggling with dealing with a company in Toronto or Ontario, contact us. If you want to talk about Toronto Star lawsuits, we can connect you with a lawyer. We might be able to get one of our lawsuit experts to help you.
You can also read about our article about TD Bank lawsuits.
Author: Alistair Vigier. He is the CEO of ClearWay Law, an online platform for legal services that connect clients and lawyers in Canada. Also, he spent seven years in the Canadian army.